News at Leycester House Care Home in Warwick

Latest news

Trees of Hope and Love
We come to Leycester House each day because we love the work that we do. We are a community, a team. We are certainly missing all of the relatives and friends that usually visit us. It is so nice to know that you are thinking of us too! Thank you to Jane wright for crocheting these lovely hearts. Made with love for each member of the team, now being worn with love xx

A huge thank you!
People from the local community have been busy home crafting laundry bags, mask expanders and headbands for staff at the hospital and have recently extended this to care home staff.

The items have all been made with such love and care and with great attention to detail. The fabrics are of a fantastic quality with some beautifully carved buttons. The headbands are helpful to keep carer’s hair out of their faces when wearing PPE with the added comfort around the ears when wearing elasticated masks. For others the mask expanders are proving useful to alleviate the need to pull across the face.

Carers, having to come to work in non-uniform at the moment are finding the laundry bags both practical and stylish with the added bonus of being able to throw them straight in the wash, along with the uniform, when they get home.

Our administrator Nicola Meeres says the difference the items make to the team can be seen on two levels.

“First of all there is the comfort, convenience and usefulness afforded by these items,” says Nicola. “Our employees are coming to work in their own clothes and changing into their uniforms at the beginning of their shifts to minimise the risk of infection, so the laundry bags are very useful and practical too, as they can go straight into the washing machine.

“As one of our carers said, ‘it is one less thing for me to worry about and so much nicer than a carrier bag’. The mask expanders are a great comfort to many of our workers, as wearing a mask throughout your shift can be uncomfortable and the headbands are very helpful when wearing both masks and shields, offering some gentle ear protection.”

And secondly, Nicola says members of the team really appreciate the support shown by the public.

“Just as importantly in these difficult times, it is lovely to think that the Great British public are supporting our front line key workers, who have said that they ‘feel a little boost’ by such a lovely kind gesture.

“The offer came out of the blue from the kind and generous Karen Parker,” says Nicola. “It is so lovely to feel supported in these challenging times.”

Amazing 'thank you' for our amazing carers
Jane Wright, whose mum Kath is a resident here at Leycester House, has done something incredible and raised over £6000 to say thank you to our wonderful staff.

Jane raised the money after setting up the Coronavirus Relatives and Friends Support Group on WhatsApp.

Initially Jane caught the attention of the BBC after raising more than 10 times her original target through a Just Giving page.

“The fund started with a target of £100 but this was soon blown out of the water going over £1,000, which was amazing in itself, with some relatives donating more than once,” says Jane. “But then we had an anonymous donation of £5,000, which was totally stunning - I'm glad I was sitting down when I got that news!

“The donation came with the comment on the JustGiving page, ‘incredible, wonderful staff’ which has summed up the thoughts and comments from all the relatives and friends.”

Jane was able to announce the new total live on air during a BBC Coventry and Warwickshire radio interview on Sunday morning.

“I wanted to speak about the care at the home to highlight the fantastic work that carers in general do, and particularly the team at Leycester House do, especially in the current difficult circumstances,” says Jane.

“As relatives we already know what brilliant care the Leycester House team give to our loved ones, but it's been so reassuring knowing they are going above and beyond to maintain that level of care at the moment.

“It was lovely to do the radio interview, to share all the great work of both the Leycester House team, and the relatives and friends in supporting them. To share such a positive story helped get over my nerves - I did feel a bit emotional just before the interview as I was thinking about my mum who I have only seen in photos and through the window for many weeks.”

Our general manager Linda Atkinson says the gifts are very welcome: “We have just received a wonderful treat box filled with loads of flavoured luxury teas and coffees and some gorgeous biscuits. They have been distributed to all departments so that everyone can enjoy them,” she says.

“I am totally overwhelmed at their kindness and generosity. The staff are absolutely delighted and it has given them a wonderful feeling of being appreciated.

“We are all missing each other,” says Linda. “Leycester House is a very sociable, warm and family orientated home and relatives forge new friendships with each other and the staff.”

Jane says she plans more gifts for the future, with a few surprises for the staff along the way. “We have another batch of treats to go to staff in the very near future - I won't go into the exact details as I want to keep it a surprise for the staff - but it involves the thoughts of relatives and friends about the staff, in a creative way!” she says.

“Then there is another batch of treats in the pipeline - again a surprise. We are currently planning what to do with the £5,000 - we have asked the staff for any ideas they have. We will share the details at a later point.

“We hope that the treats will make the staff smile, help to lift their spirits, and make them aware of how much we appreciate and value them.”

Family messages from Leycester House
Our residents' family members have been sending lovely messages into Leycester House while they're not allowed to visit, so we've sent some back! We haven't let lockdown spoil our fun, so have been carrying on with our activities, having fun and making our residents smile. Life is a little different but we're still making the most of it!

COVID-19 Latest Update
The health, safety and wellbeing of our residents and colleagues are always our top priorities. We have therefore taken comprehensive action to prepare for, and respond to, the growing coronavirus outbreak in the UK.

This page will continuously update with the latest advice from Berkley Care Group about the steps we are taking at our homes. This information is intended for Berkley Care Group residents, colleagues and any visitors to our homes only.

For comprehensive information about coronavirus itself, please visit either the or NHS websites, or if you are concerned you or someone you are in contact with has coronavirus, call 111.

Visiting Leycester House

For Leycester House, the health and safety of our residents and colleagues is our top priority. As such, we have made the decision to stop all non-essential visitors to our home until further notice.

We have not taken this decision lightly, but we know our visitors, including relatives and loved ones, would want us to do everything possible to keep the residents in our care safe and well.

Non-essential visits include routine visits from relatives and loved ones, visits from individuals such as hairdressers and entertainers, and from professionals and contractors carrying out non-essential services.

If you can delay your visit or achieve its purpose via another method (i.e. through a phone call or video call), please do so. We are in the process of setting up a Skype video calling facility for our residents and we will update you as soon as this is in place with details of how to contact your loved ones.

Requests for essential visits where exceptional circumstances arise will be considered. Please contact the General Manager directly on 01926 357210 to discuss and arrange this.

If an essential visit is granted, we ask that a number of steps are taken to limit any potential risk - these are outlined in the next section.

Please do not attempt to arrange a visit to Leycester House for any reason if you currently feel unwell, particularly if you have a cough, a fever or high temperature, or have shortness of breath, or if you have been in contact with someone who may have coronavirus.

How to safely visit Leycester House

If an essential visit to Leycester House has been agreed, it is important that you do so safely and in a way that minimises the risk of infection to our residents and colleagues. Therefore, before visiting and whilst on site, please consider the following:

- Handwashing. It is important that you wash your hands thoroughly before you visit Leycester House, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or 60% alcohol sanitiser gel that we have provided throughout the home. The NHS has a video guide to effective handwashing here.

- Coughs and sneezes. We understand there are many reasons why someone may cough or sneeze, however, if on an essential visit, please make sure you have a tissue on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin and wash your hands.

Protecting our residents and colleagues

Please be assured that Berkley Care Group is treating this matter with the utmost seriousness and comprehensive contingency plans are in place in the event of a coronavirus outbreak at a home. We will, of course, update you should this be the case and outline what additional measures we will be taking.

In response to the growing UK coronavirus outbreak, we have created a dedicated steering group. Led by Jenny Fuller, our Operations Director, this group comprises our senior leaders from across the business who are now meeting regularly via conference call to review and further develop our plans, reflecting the evolving situation. The group is monitoring and reacting to the latest guidance issued by the UK Government, the NHS and public health bodies.

The steering group has already taken action, including working to secure the medical supplies we may need in the event of an outbreak in a home, and developing and implementing the policies and protocols needed to make sure Berkley Care Group can continue to provide high-quality care during this time.

All home General Managers and colleagues have been informed of the steps we are taking and how they can help prevent the spread of infection. This includes establishing handwashing stations in the reception areas of all homes, installing additional prominent signage about handwashing, and completing the infection control training modules through our digital learning platform.

The homepage on our website will have a link that will be updated regularly to reflect the latest information and advice regarding any additional steps we are taking to safeguard the health of our residents and colleagues. Please continue to refer to this for all further communication on the COVID-19 outbreak.

For anyone connected to Leycester House who has further questions about our response to the coronavirus, please call the General Manager on 01926 357210.

Happy 100th Birthday to Sybil!
It's not every day you are invited to a 100th birthday party! But our Sybil turned 100 earlier this month, and boy did we all celebrate! We put on a delicious afternoon tea for Sybil and her friends, followed by a fantastic performance from an opera singer who sings on the Strictly Come Dancing tours. All the Leycester House residents came to join in the party and had a great time. Happy 100th Birthday, Sybil!

Keep fit classes
There's one thing our residents love and that’s exercise. Four times a week, we have classes here in our home, and as you can see from our session with Wendy, it is very popular. Wendy is fantastic at interacting with all the residents and involving everyone, and incorporates movement, breathing and exercise games.

Leycester House’s ‘Caring’ is officially ‘Outstanding’!
We’re pleased to announce that following a recent CQC inspection, not only have we retained our overall ‘Good’ rating but have raised the bar by achieving an ‘Outstanding’ rating in being ‘Caring’!

We’re delighted with the report, which describes our Warwick care home as having ‘a sense of community where people would have fun and enjoy spending time with each other and their visitors’, as well as describing our staff as ‘suitably skilled and experienced’.

On our ‘Outstanding’ rating in the area of being ‘Caring’, the CQC report says, ‘people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service’. This is something we are truly proud of.

The CQC spoke to several residents while they were here inspecting Leycester House, and it is wonderful to see comments including ‘I don’t think you could find a much nicer place than this. I love being here’, and one family member said, ‘I think it is fabulous. All the staff are so lovely and do anything for [name]’.

We’d like to take this opportunity to thank our residents, their friends and family members, the local community and every single member of staff here at Leycester House, for coming together to make our home what it is and achieve such a fantastic CQC report.

Everyone works hard to create the ‘warm and vibrant atmosphere’ mentioned in the report, and that’s what makes our home so special. We hope to see you here very soon, whether you’re visiting a loved one or are interested in finding out more about Leycester House.

For more information about our home and the expert care we provide, please do get in touch by emailing, calling 01926 357210 or popping in to see us on Edgehill Drive.


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